Discussion about this post

User's avatar
Christophe Biocca's avatar

I don't think that was the only reason your interviewee got nervous. There's no fundamental mechanical difference between "we help our clients skirt the law that nominally governs their contract with you by being biased" and "we help our clients skirt *their contract with you itself* by being biased".

The former could be something that both parties can value, because even if the law's terms aren't in force, the explicit terms of the contract still are. The latter is a nuclear option: All you have left is relying on the good faith of your counterparty, not just to uphold their end of the bargain willingly, but also to not sue you for everything you have and more, even decades after your contract nominally expired.

An arbitrarily biased arbitrator says every Microsoft user in the last 4 decades violated their EULA and each one caused Microsoft a trillion dollars in damage. They proceed to collect all the property of >half the population. Now in practice in a world where people knew this could happen with no recourse, they would never agree to binding arbitration, no company that wants any business would have such clauses in their contracts, and so the arbitration company would lose 100% of their business.

Most arbitration companies stay very far from anything that might even hint at being partial, and opt into private rules that further constrain their behavior (such as joining the AAA with its well defined rules, and even an optional mechanism for an appeals process) because they understand what happens if they get a reputation as a biased arbitrator.

Expand full comment
Peter Gerdes's avatar

Ultimately, those inefficient laws exist *because* the voters want to tell people how to behave. Whether it's out of beneficent desire to help people or to stick their nose into other people's buisness the point is that the public demands those regulations.

If arbitration becomes too effective at evading that demand the public will just pass laws gutting it. If you don't fix the incentivizes that lead to the laws then arbitration can only have limited impact.

Expand full comment
18 more comments...